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For more info, see Update Surface firmware and Windows Surface Devices Surface More Before you begin Which screen do you see? See these articles for help: Surface shows a black screen and Windows doesn't start Surface shows a logo screen and then turns off. What you see A blue Choose an option screen with options like Use a device and Troubleshoot. If you see this screen, go to Solution 1.

Solution 3: Perform a System Restore When you perform a system restore, Windows will restore your Surface to an earlier point in time when Windows was working correctly.

If Automatic Repair starts when you turn on your Surface, follow the steps below. Solution 4: Perform a System Restore A system restore will restore your Surface to an earlier point in time when Windows was working correctly. What you see A black screen with a large battery icon, and your Surface shuts down immediately. What you see A black screen with the Microsoft logo and a drive cache rebuild icon in the lower-right corner. If the drive cache is rebuilding when you start your Surface, follow the steps below: Solution 1: Wait for 5 minutes If the Surface device previously experienced an unexpected shutdown, the SSD drive cache might have been corrupted, and you'll see the drive cache rebuild icon in the lower right corner of your screen.

Solution 2: Force restart To find out how to force your Surface to shut down and restart, see Force a shut down and restart your Surface. These steps work for all Windows devices. Here are some troubleshooting steps to resolve this issue. Solution 1: Check with your IT administrator for the password If your device is managed by someone else, such as your IT department or a different owner, check with them for the password.

If you couldn't get your password, move on to solution 2. Solution 2: Submit a repair request Your Surface needs service. If you experience other symptoms with your Surface, here are some helpful related resources.

Need more help? Join the discussion. A subscription to make the most of your time. Try 1 month free. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information. Check out the most diverse selection of Surface devices yet, built for all the ways you create, work, play, and connect.

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